Quality Associate Specialist
Syosset, NY
Full Time
Mid Level
PersonalRX, a rapidly growing mail order pharmacy in Syosset, Long Island is looking to hire a Quality Associate Specialist to assist our pharmacy team to track patient orders, providing a high level of customer service and help resolve any issues.
We offer a very competitive salary, annual bonus, and ownership (company stock) in our company for high performers as well as promotional opportunities over time.
You do not have to stand and wait on customers all day long and your job responsibilities are varied depending on your experience. Our customers love us because of unique “patient concierge” business model. Check us out at either www.personalrx.com or view our YouTube testimonials (go to YouTube and search for PersonalRX).
We recently raised significant capital and are looking to grow in our business by investing in our pharmacy systems and hiring well qualified employees.
Job Responsibilities
Requirements
- Minimum of High school degree
Compensation
Base salary $21-$23 per hour
Job Type: Full-time, on-site
Physical Setting: in office
Expected hours: 40 per week
Schedule: Monday-Friday. 9:00am-5:00pm
We offer a very competitive salary, annual bonus, and ownership (company stock) in our company for high performers as well as promotional opportunities over time.
You do not have to stand and wait on customers all day long and your job responsibilities are varied depending on your experience. Our customers love us because of unique “patient concierge” business model. Check us out at either www.personalrx.com or view our YouTube testimonials (go to YouTube and search for PersonalRX).
We recently raised significant capital and are looking to grow in our business by investing in our pharmacy systems and hiring well qualified employees.
Job Responsibilities
- Review of delivery exceptions on our courier's portal
- Make QA calls to patients to arrange for/accept deliveries
- Make QA calls to patients to ensure their delivery arrives as expected
- Accept incoming patient calls and provide answers or transfer to a colleague who can help address
- Receive returned patient orders and work with the Operations manager and pharmacy technicians to determine the next steps
- Inventory non-drug supplies weekly and place needed orders
- Assist Operations Manager with ad-hoc pharmacy projects
- Work with the pharmacy team to complete reships as needed
- Request patient to complete google reviews and surveys
Requirements
- Detail-oriented
- Good phone skills
- Good listener
- Willing to accept a challenge
- Customer service background (1-2 years)
- Computer proficient
- Knowledge of Google or Microsoft office tools
- Minimum of High school degree
Compensation
Base salary $21-$23 per hour
Job Type: Full-time, on-site
Physical Setting: in office
Expected hours: 40 per week
Schedule: Monday-Friday. 9:00am-5:00pm
Benefits:
Flexible schedule
Free parking
Opportunities for advancement
Paid sick time
Paid time off
Referral program
Be part of this exciting opportunity and apply now. Someone from our executive team will call you back!Apply for this position
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